No, the cellular connection is meant for backup only.

All of our starter kits ship with SIM cards already installed regardless of the plan you select. Once you activate a Connect or Secure plan, the SIM card will connect to a cellular network as needed. If it needs to be replaced, contact our Support team and we will issue a new one to you.

Cellular backup works by connecting the SIM card in your gateway to a cellular network to ensure that you never lose connection. It will never override your home internet as the primary connection and is only activated when your gateway loses connection to your home internet.

In the USA, we work with Verizon, AT&T, and T-Mobile. In Canada, we use Telus and Rogers. Your system will automatically connect to the provider with the strongest signal in your area.

Changing plans is extremely easy. Simply navigate to settings on your abode mobile or web app, select “change monthly plan”, then “I want to select a Plan”, and choose your new plan and billing cycle. You will be charged for your new plan at the beginning of the following month.

You have two options for billing with the Secure and Connect plans: you may either be billed monthly or once annually. If you are confident you will use your paid plan, we highly recommend selecting annual billing as the savings are significant.

Changing payment methods is also easy. Navigate to settings on your abode mobile or web app, select “update credit card”, then enter payment details.

We do not offer prorated refunds for annual plans, you will have the plan you selected for the full 12 months you paid for.

You can change your monthly plan to basic if you wish to temporarily turn off your monthly-billed plan. When you are ready to start back up, simply log in and update your plan.

If you are an existing customer looking to renew your abode plan, please click here